As an Account Manager at OFoundation, you will play a pivotal role in managing our e-commerce operations in China, ensuring the achievement of short and long-term objectives, customer satisfaction, and overall marketplace performance. You will oversee a team remotely, manage sales, restock and shipments, and coordinate various aspects of e-commerce operations.

Key Responsibilities:

1. Management:

• Manage the day-to-day operations of the e-commerce marketplace in China, including customer service, updates, promotions, merchandising, maintenance, and performance.
• Lead and manage a team of employees, including designers, customer service representatives, and video editors/makers, ensuring smooth coordination and efficient workflow.
• Develop and implement strategies to achieve marketplace objectives, including sales targets, customer metrics, and overall performance goals.
• Establish and monitor key performance indicators (KPIs), develop reports, and implement reporting formats to track progress and results.
• Oversee the restock and shipment processes, ensuring timely replenishment of inventory and efficient order fulfilment.

2. Merchandising:

• Develop and execute merchandising strategies to enhance the visibility and appeal of products on the marketplace.
• Plan and implement promotions to maximize sales and drive growth.
• Ensure that product listings, descriptions, and metadata are optimized to maximize traffic and enhance search engine visibility.

3. Relationship Management:

• Manage relationships with digital agencies and external third parties involved in e-commerce operations.
• Collaborate with internal teams and external partners to execute digital merchandising, design, and marketing strategies.
• Identify and engage with potential partners and customers to expand the company's network and reach.

4. Buying:

• Develop and implement assortment and inventory plans to align with sales targets and market demand.
• Provide strategic insights and recommendations for new marketplace channels and growth opportunities.
• Monitor sales performance and inventory levels, making data-driven decisions to optimize assortment and inventory management.

5. Leadership and Development:

• Provide leadership and guidance to the team, fostering a culture of collaboration, innovation, and continuous improvement.
• Develop strategies to achieve company goals, establish effective decision-making processes, and contribute to the overall development and management of the company.
• Participate in training programs and professional development opportunities to enhance skills and knowledge in e-commerce and related fields.

6. Restock Shipments:

• Lead the restocking and shipment processes, ensuring timely replenishment of inventory and efficient order fulfilment.
• Coordinate with suppliers and logistics partners to manage inventory levels and ensure availability of products for sale.
• Monitor stock levels, sales trends, and customer demand to optimize inventory management and minimize stockouts.
• Implement strategies to streamline the restocking and shipment processes, reducing lead times and improving efficiency.
• Collaborate with internal teams to forecast demand, plan inventory purchases, and allocate resources effectively.